Frequently Asked Questions

  • The Ticket Office is open from Tuesday to Friday from Noon to 4:00pm Pacific. Emailing us will ensure a response, and we strive to do so within one business day. We thank you for your patience!

    Phone: 604-822-2697 This phone line is being monitored Tuesday to Friday. Please hit 0 to speak to someone. Please leave a message if no one is available. For quicker service, please email chan.tickets@ubc.ca and your email will be returned in one business day.)

  • If you chose to have your tickets sent by email, please check your junk/spam folder. The email will be sent from UBC Tickets. 

    If you still don't see the tickets, please contact UBC Tickets at chan.tickets@ubc.ca

  • The Chan Centre Box Office will open two hours before the first performance of the day.

  • Pre-ordered or Will Call tickets are available at the box office according to the timing mentioned above.

  • Yes. Each guest, including children and infant who might sit on your lap, needs to have a ticket. The ticketing system is designed to ensure everyone’s safety; Fire Regulations dictate the maximum number of people, big or small, who may occupy the room at one time. For more details, please contact 604-822-2697.

  • It depends on the performance. Please contact us at chan.tickets@ubc.ca.

  • Students must present their valid student ID when picking up tickets at will call.

  • The Chan Centre is proud to serve mostly BC-based food and beverage options, including a selection of coffees, alcoholic drinks, and non-alcoholic drinks. A small selection of snacks are also available. Drinks are only allowed in the theatre on a per-event basis. Please read the pre-show reminder email for confirmation or ask one of our staff.

    We operate on a cashless system and only accept payment via credit or debit card. Patrons may also pre-order drinks to minimize waiting during intermission.

  • The Rose Garden Parkade is located steps from The Chan Centre. Please note that the Chan Centre does not manage the parkade, it is managed and operated by UBC Parking. Questions or comments can be directed to: parking.ubc.ca/contact-us

  • Cameras and recording devices cannot be used during a performance. Feel free to take photos in the lobby area before, during intermission, and after the performance.

  • Our goal is to be as flexible as possible so that you may purchase tickets with confidence.

    If your event is rescheduled, your tickets with the original date will still be valid. Ticket holders will be notified of the change in date and will be given an opportunity to request a full refund if the new date does not work with their schedule.

    If your event is cancelled, ticket holders will be notified of the cancelled date and automatically receive a full refund back to their original payment method. A Ticket Office Representative will be in touch if there are any issues with processing a refund.

    Please contact the Ticket Office to request a refund if you or one of your party members is ill

    Tickets are otherwise final sale if they do not meet the conditions outlined above.

    We are unable to verify the legitimacy of any tickets purchased from a third party ticket seller. We strongly encourage patrons purchase tickets directly through https://tickets.ubc.ca, the Chan Centre Ticket Office or by phone at 604-822-2697.  Tickets purchased through unofficial sales channels may be denied entry if proven to be fraudulent.

  • Only buy tickets from the official ticket source, which is the Chan Centre for the Performing Arts at UBC. Official tickets are sold through this website, tickets.ubc.ca or by phone at 604-822-2697.

    Tickets purchased through a reseller have the potential to be fraudulent or duplicate tickets. Only one entry per ticket is permitted. In the event of a dispute between duplicate tickets, the name in our system associated with the ticket purchase will be allowed entry.

    If the performance you would like to purchase does not have any available seats, don’t give up. Sometimes tickets become available closer to the performance date. Check back at a later date.

    Purchase your ticket as early as possible to avoid disappointment. Many Chan Centre shows sell out, and purchasing in advance gives you the best seat locations at the best price.